I want the new book AND the first book AND a poster/riso/pin/cameo/Zoom party!
You don’t have to choose just one! Chose the base reward that suits you best, and you’ll be able to add virtually everything the campaign has on offer to your pledge. Thanks to our backers for helping us figure this one out.
Last updated: March 16, 2021 17:24
Is SfSx still being published by Image comics?
Oh my YES! We love working with Image, and SfSx:Terms of Service will be on their imprint, just like SfSx: Protection and the original seven issues. Images Comics gives us significant support and freedom. Their business model essentially means we (the art team) make the book, the creator owns it in many significant ways, and Image provides the valuable publishing services of production, publicity, distribution, etc. That’s why you see a lot of Image projects on Kickstarter. It’s a big risk upfront to pay the artists well, which is why YOUR support means SO MUCH TO US! If you wanna understand more about how this works, don’t hesitate to ask.
Last updated: March 16, 2021 17:30
Why am I being charged for shipping at the survey stage?
There’s a few ways to think about this!
-
Supporting a Kickstarter campaign isn’t the same as buying something from a store. You’re supporting an indie creator so they can make something outside of the system. And we thank you from the bottom of our hearts for doing that!
-
This is my first Kickstarter campaign, and I took it under advisement from several consultants to wait to charge shipping during the survey stage. I’ve done my best to be transparent about that choice, and in future campaigns I will endeavor to make it even clearer.
-
Supply chains are bonkers right now and it’s making things more expensive. White Squirrel, my fulfillment service, calculated those costs for me, because they’re the experts in what it costs to ship to where you are.
Thank you for your understanding!
Last updated: November 26, 2021 18:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.